Refund policy
Last updated: September 2026
We want you to love what you ordered. If something's not right, we'll make it right.
Contact us anytime at hello@wekakids.com
1. Our 30-Day Guarantee
We stand behind everything we sell. If you're not happy with your purchase for any reason, contact us within 30 days of receiving your order and we'll find a solution.
2. Cancellations
Changed your mind? No problem — as long as you're quick.
Orders can be cancelled within 24 hours of being placed. After this window, your order will likely have already been processed and dispatched, and we may not be able to cancel it in time.
To cancel, email hello@wekakids.com with your order number as soon as possible. If the cancellation is successful, your refund will be processed within 10 business days to your original payment method.
3. Returns
We accept returns on unused, full-price items in their original packaging within 30 days of delivery.
To be eligible for a return:
- Item must be unused and in original condition
- Original packaging must be intact
- Proof of purchase required
- Return must be requested within 30 days of delivery
Not eligible for return:
- Sale, promotional, or discounted items — these are final sale
- Gift cards
- Custom or personalised orders
- Items that have been used, worn, or damaged through use or misuse
To start a return, email hello@wekakids.com with your order number and reason for return. We'll respond within 2 business days with next steps.
Return shipping costs are the responsibility of the customer unless the item is faulty or was sent in error.
4. Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
Approved refunds are processed as store credit, which can be used on any future purchase at wekakids.com. Store credit does not expire.
- Refunds are processed within 10 business days of us receiving the return
- All refunds are issued in the original currency of purchase
- Customers are responsible for any currency conversion fees or exchange rate differences
We do not issue refunds for items damaged through normal use, misuse, or where the issue was caused by factors within your control — such as an incorrect shipping address provided at checkout.
5. Damaged or Faulty Items
If your order arrives damaged or faulty, please:
- Do not return it — you don't need to ship it back
- Email hello@wekakids.com within 7 days of delivery
- Include your order number and a clear photo of the damage
We'll assess the situation and arrange a free replacement or store credit at no cost to you. We do not replace or refund items damaged through normal wear or misuse.
6. Shipping Delays & Lost Packages
Once your order has been dispatched, we cannot be held responsible for delays caused by couriers, customs processing, or other circumstances outside our control.
Weka Kids is not liable for lost, stolen, or delayed packages after confirmed dispatch. If you're experiencing a delivery issue, we recommend contacting your local courier directly with your tracking number.
If your tracking shows no movement for more than 10 business days, reach out to us at hello@wekakids.com and we'll do our best to assist.
7. Fraud Prevention
To protect our customers and our business, we verify billing and shipping information and monitor transactions for unusual activity. We reserve the right to request additional verification or cancel any order we reasonably suspect to be fraudulent.
8. Policy Updates
We may update this policy from time to time. The latest version will always be available at wekakids.com/pages/refund-policy. It is your responsibility to review the policy before making a purchase. Continued use of our store constitutes acceptance of the current policy.
Questions?
We're a small team and we take customer service seriously. Get in touch at hello@wekakids.com — we reply to every message.