Shipping policy
We pack with care. We ship worldwide.
At Weka Kids, every order is packed by hand before it leaves us. We take that seriously — because what's inside matters.
Order Processing
Please allow 1–3 business days for your order to be processed and dispatched. During busy periods (holidays, sale events, new launches), processing may take up to 5 business days. You'll receive a tracking number by email as soon as your order is on its way.
Estimated Shipping Times
| Country | Estimated delivery |
|---|---|
| New Zealand | 2–5 business days |
| Australia | 5–10 business days |
| United Kingdom | 6–12 business days |
| Ireland | 6–12 business days |
| United States | 9–14 business days |
| Canada | 9–16 business days |
| Sweden | 8–14 business days |
| Norway | 8–14 business days |
| Denmark | 9–16 business days |
| Rest of World | 10–30 business days |
These are estimates, not guarantees. Actual delivery times may vary depending on your local postal service, customs processing, and other factors outside our control.
Free Shipping
We offer free standard shipping on orders over $50 USD (or equivalent) to most destinations worldwide. Orders under $50 ship at a flat rate calculated at checkout.
Expedited Shipping
Need it faster? We offer an expedited shipping option at checkout. Expedited orders are prioritised for dispatch and include shipment tracking. Estimated delivery times for expedited shipping will be shown at checkout based on your location.
Customs, Duties & Taxes
Weka Kids ships from New Zealand. Depending on your country, your order may be subject to import duties, taxes, or customs fees upon arrival. These charges are the responsibility of the customer and are not included in our pricing or shipping fees.
We recommend checking your local customs regulations before placing an order if you're unsure.
Delays & Lost Packages
We do everything we can to get your order to you on time. However, once a parcel leaves our hands, we cannot be held responsible for delays caused by couriers, customs processing, weather events, or other circumstances beyond our control.
If your tracking shows no movement for more than 10 business days, please reach out to us at hello@wekakids.com and we'll do our best to help.
Weka Kids is not responsible for packages lost or stolen after confirmed delivery.
Damaged Orders
If your order arrives damaged, please take a photo and contact us within 7 days of delivery. We'll sort it out — no fuss.
Questions?
Get in touch at hello@wekakids.com — we're a small team and we reply to every message.